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Phone Support

NetGate provides 24 hour support, 7 days a week, to customers in emergency situations. Our best engineers are on call 24 hours a day.

Business Support Hours

    Phone Support: Monday through Friday 6 AM to 6 PM (PST/PDT)
    Emergency Phone Support: 7 x 24
    Email Support: 7 x 24

Support Phone Numbers


In the event we are not available to take your call please leave us a detailed message. You can usually expect a return call within one hour. Your questions are important to us and we will respond quickly.