NetGate Internet Connection Webcelerate Edition FAQ

1. How do I un-install the NetGate Webcelerate Internet Connection application?
    
2. Why am I prompted to select a connection before the NetGate Webcelerate connection application launches?
    
3. How do I uninstall the Propel Accelerator Webcelerate Edition software?
    
4. How do I use Netscape with Propel Accelerator Webcelerate Edition?
    
5. What settings should I use if I want to configure my system manually?
    
6. Can I use Propel Webcelerate without the NetGate Internet Connection application?
   
7. Does the NetGate Internet Connection appliaction support the built-in firewall available in Windows XP and 2000? 
    
8. Can I use the Propel Accelerator Webcelerate client with my broadband Internet service?
    
9. How do I configure the NetGate Webcelerate Internet Connection application if I use a broadband connection as my primary connection to the Internet?
    
10. Why is it that when I use another method to connect to the Internet (another ISP) my computer first asks me to connect to NetGate?
     
11. Why does the Propel Accelerator Webcelerate client propt me for my username and password when I'm connected via broadband, or using another dial-up provider?
     

Answers

1. Follow the instructions on the "How to un-install NetGate Webcelerate Internet Connection" page.
    
2. If you are using Windows XP, or Windows 2000 you are probably seeing the "Autodialer" functionality included with the OS. To configure the autodialer to not prompt you for which connection to use do the following:
   
   1. Open your "Network Connections Control Panel"
   2. Select the "Advanced/Dial-up Preferences" menu item
   3. Uncheck the "Always ask me before autodialing" option.
   4. Click "OK" to finish.
    
3. Follow the instructions on the "How to un-install Propel Accelerator Webcelerate Edition" page.
    
4. Click on the Propel Accelerator Webcelerate Edition icon in the system tray and select the "Help" menu. Or, use the on-line reference for more information.
    
5. Use the following settings:
   
   Your dial-up user name is "username"@netgate.net
   
   The settings for Propel Accelerator Webcelerate Edition are:
   
         user: "username"@netgate.net
         password: same as you use for Internet access and mail.
   
   News server: usenet.netgate.net
   News server login: username@usenet.netgate.net
   News password: same as you use for Internet access and mail.
   
   Inbound mail server (pop server): pop.netgate.net
   Outbound mail server (SMTP server): smtp.netgate.net
   Mail user name: user
   
   Note: You must enable "authenticated SMTP" for sending mail. For example, in Outlook Express you need to do the following:
   
   1. Launch Outlook Express
   2. Open the Tools menu
   3. Select the "Accounts" menu item
   4. Select the "pop.netgate.net" mail server and click on the "Properties" button
   5. Click on the "Servers" tab
   6. Select the "My server requires authentication" checkbox
    
6. Yes, you can run the Propel Webcelerate installer to install the accelerator without the NetGate Dialer.
    
7. Not at this time. We do expect to have this functionality available in the near future. If you want to use the built-in firewall you will need to set up your connection document manually.
    
8. The Propel Accelerator Webcelerate client will not function unless you are connected to NetGate. If you use your NetGate Webcelerate connection as a backup to broadband, or as a roaming account, please see the "How to configure NetGate Webcelerate for use with a broadband connection" answer.
    
9. The default configuration assumes that you will be using NetGate Webcelerate as your primary connection to the Internet. As a result it configures your computers Internet options so that any time you launch an applicaiton that wants to use the Internet the NetGate Internet Connection application will launch asking if you would like to connect to the Internet. If you normally use an always on (broadband) connection and want to use your NetGate Webcelerate connection as a backup, roaming, or secondary dial-up account please follow these additional configuration steps:
   
   1. Open your "Control Panel" using the "Start" menu
   2. Select "Network and Internet Connections"
   3. Select "Internet Options"
   4. Click on the "Connections" tab
   5. Select the "Never dial a connection" radio button
   6. Click "OK"
   
   To connect to the Internet using your NetGate Webcelerate account you will need to launch the application by double clicking the "NetGate" icon on your desktop.  
10. Yes, you can run the Propel Webcelerate installer to install the accelerator without the NetGate Dialer.