My mail client keeps asking me for my
password, what do I do?
When I try to send an e-mail I get a message that says
"relaying denied please check the message recipients and try
again", how come I can't e-mail anyone?
Why do I get unsolicited e-mail (spam)?
Is there anything I can do to prevent spam?
I'm trying to send an e-mail to a NetGate customer
and it comes back with some message about an RBL, what gives?
How to configure Eudora for the XTND XMIT command
My mail client keeps asking
me for my password, what do I do?
The first thing to do is to check your configuration, if your POP
server or user name is incorrect it will keep prompting you for
your password. If your settings appear correct and you still can't
login you'll need to contact support.
When I try to send an e-mail
I get a message that says "relaying denied please check the
message recipients and try again", how come I can't e-mail
Chances are you're trying to send an E-mail through NetGate's outgoing
mail server while connected through another service provider. In order
to prevent SPAM, we do not allow people to send E-mail through our
server unless they are connected through our service. In order to
send your message you will need to change your SMTP server (or your
outgoing mail) to that of the provider you are going through. Changing
your SMTP server does not change the way your e-mail address looks,
or where they are sent back, so you should experience no problems
from doing this. Eudora users can configure their software to use
the pop server to send their e-mail. The instructions are here.
How come I keep getting unsolicited
Unfortunately there are people out there who send out advertisements
in order to make money, its like the junk mail you receive in your
mailbox at home. This practice is known as SPAM. We at NetGate understand
that our users don't want to receive these messages and have taken
agressive steps to prevent it from reaching you. In partnership
with Postini we provide our customers with state of the art spam
and virus filtering to prevent these messages from ever reaching
Is there anything I can do
to prevent spam?
Yes, there are quite a few things you can do to prevent unsolicited
mailings. If your NetGate service includes Postini spam and virus
filtering you have the most powerful tool available to help eliminate
95% of all spam and viruses from ever reaching your mailbox. If
your service doesn't include spam and virus filtering please considering
purchasing the service. The cost is minimal and the benefit is huge.
There are a few other other things you can do to reduce spam. The
most important is to be careful who you give your e-mail address
out to. Don't post your e-mail address in public news and discussion
groups, don't leave it in public guest book entries, or anywhere
else someone can find and harvest your address. Feel free to forward
your spam e-mail to email@example.com
and we'll do what we can to prevent future e-mail from that spammer.
I'm trying to send an e-mail
to a NetGate customer and it comes back with some message about
an RBL, what gives?
NetGate Internet subscribes to several RBL's or real time blackhole
lists. These lists block messages from mail servers that spammers
are using to mass e-mail people. If an ISP finds its way onto the
RBL's list its because formal complaints have been filed against
them and they fail to prevent future spamming. Spam is usually a
result of ISP's configuring their mail servers to allow outgoing
mail to be relayed through them from outside their network. You
can find out if your SMTP mail server allows relaying here.
If your message does bounce back to you and its because of one of
the RBL's you'll need to contact your ISP and give them a copy of
the e-mail which explains the problem.
How to configure Eudora for
the XTND XMIT command
The Eudora software for both Macintosh and Windows platforms can
configured to allow the XTND XMIT command. This command allows the
user to send e-mail via the POP server instead of the SMTP server,
therefore bypassing the issue of legitimate NetGate users' inability
to send mail through NetGate without being on a direct connection
Configuring XTND XMIT
in Eudora for Windows
In order to use XTND XMIT for the Windows version of Eudora, you
must edit the eudora.ini file which will be found in whatever directory
holds the Eudora program. The following instructions are for Windows
9x, but the Windows 3.1 version of Eudora contains the same file
which, after being located, can be edited in the same manner.
1. Click Start - Find - Files or Folders
Look in: C:
Include subfolders: Yes
2. Click Find.
3. Once found, double click eudora.ini
4. Under the [Settings] heading, add a line that reads:
5. Click File - Save, then File - Exit
Configuring XTND XMIT in Eudora for Macintosh
1. Open the Eudora Folder in your hard drive, then open the
following folders in order:
2. Find the Esoteric Settings file and drag and drop it into the
3. Run Eudora an select the "Settings..." from the "Special"
4. Select the "Ports & Protocols" icon and select
5. Check the "Use XTND XMIT to send mail" checkbox and
Now Eudora will use the POP server to send your e-mail.