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My mail client keeps asking me for my password, what do I do?

When I try to send an e-mail I get a message that says "relaying denied please check the message recipients and try again", how come I can't e-mail anyone?

Why do I get unsolicited e-mail (spam)?

Is there anything I can do to prevent spam?

I'm trying to send an e-mail to a NetGate customer and it comes back with some message about an RBL, what gives?

How to configure Eudora for the XTND XMIT command

My mail client keeps asking me for my password, what do I do?

The first thing to do is to check your configuration, if your POP server or user name is incorrect it will keep prompting you for your password. If your settings appear correct and you still can't login you'll need to contact support.

When I try to send an e-mail I get a message that says "relaying denied please check the message recipients and try again", how come I can't e-mail anyone?

Chances are you're trying to send an E-mail through NetGate's outgoing mail server while connected through another service provider. In order to prevent SPAM, we do not allow people to send E-mail through our  server unless they are connected through our service. In order to send your message you will need to change your SMTP server (or your outgoing mail) to that of the provider you are going through. Changing your SMTP server does not change the way your e-mail address looks, or where they are sent back, so you should experience no problems from doing this. Eudora users can configure their software to use the pop server to send their e-mail. The instructions are here.

How come I keep getting unsolicited e-mail?

Unfortunately there are people out there who send out advertisements in order to make money, its like the junk mail you receive in your mailbox at home. This practice is known as SPAM. We at NetGate understand that our users don't want to receive these messages and have taken agressive steps to prevent it from reaching you. In partnership with Postini we provide our customers with state of the art spam and virus filtering to prevent these messages from ever reaching your mailbox.

Is there anything I can do to prevent spam?

Yes, there are quite a few things you can do to prevent unsolicited mailings. If your NetGate service includes Postini spam and virus filtering you have the most powerful tool available to help eliminate 95% of all spam and viruses from ever reaching your mailbox. If your service doesn't include spam and virus filtering please considering purchasing the service. The cost is minimal and the benefit is huge. There are a few other other things you can do to reduce spam. The most important is to be careful who you give your e-mail address out to. Don't post your e-mail address in public news and discussion groups, don't leave it in public guest book entries, or anywhere else someone can find and harvest your address. Feel free to forward your spam e-mail to spam@netgate.net and we'll do what we can to prevent future e-mail from that spammer.

I'm trying to send an e-mail to a NetGate customer and it comes back with some message about an RBL, what gives?

NetGate Internet subscribes to several RBL's or real time blackhole lists. These lists block messages from mail servers that spammers are using to mass e-mail people. If an ISP finds its way onto the RBL's list its because formal complaints have been filed against them and they fail to prevent future spamming. Spam is usually a result of ISP's configuring their mail servers to allow outgoing mail to be relayed through them from outside their network. You can find out if your SMTP mail server allows relaying here. If your message does bounce back to you and its because of one of the RBL's you'll need to contact your ISP and give them a copy of the e-mail which explains the problem.

How to configure Eudora for the XTND XMIT command

The Eudora software for both Macintosh and Windows platforms can be
configured to allow the XTND XMIT command. This command allows the user to send e-mail via the POP server instead of the SMTP server, therefore bypassing the issue of legitimate NetGate users' inability to send mail through NetGate without being on a direct connection to NetGate.

Configuring XTND XMIT in Eudora for Windows

In order to use XTND XMIT for the Windows version of Eudora, you must edit the eudora.ini file which will be found in whatever directory holds the Eudora program. The following instructions are for Windows 9x, but the Windows 3.1 version of Eudora contains the same file which, after being located, can be edited in the same manner.

1. Click Start - Find - Files or Folders

Named: eudora.ini
Look in: C:
Include subfolders: Yes

2. Click Find.
3. Once found, double click eudora.ini
4. Under the [Settings] heading, add a line that reads:

UsePOPSend=1

5. Click File - Save, then File - Exit

******

Configuring XTND XMIT in Eudora for Macintosh

1. Open the Eudora Folder in your hard drive, then open the
following folders in order:

Extras
Plugins

2. Find the Esoteric Settings file and drag and drop it into the
Eudora Folder.
3. Run Eudora an select the "Settings..." from the "Special"
menu.
4. Select the "Ports & Protocols" icon and select it.
5. Check the "Use XTND XMIT to send mail" checkbox and click
"OK".

Now Eudora will use the POP server to send your e-mail.